Every product we sell is genuine. Sealed products come from official distributors and are delivered factory sealed. This policy explains what our warranty covers and how to make a claim.

Damaged in Transit

If your order arrives damaged, it qualifies for a free reshipment or a refund. Please keep the packaging and contact us with photos of the parcel and the item.

Wrong Item

Ordered the wrong item, or received something different from what you ordered? We will help you swap it.

Defective Items

If a product is defective, we will replace it. If a replacement is not available, we will refund it.

What Is Not Covered

Booster pack contents are random, so the cards pulled from a pack are not covered. Damage caused after delivery through use, handling or storage is also not covered.

How to Make a Claim

Email shop@tcgpicker.com within 14 days of delivery with your order number, a short description of the problem and clear photos. We will reply with the next steps. Returns and refunds are handled under our Returns & Refund Policy.